Refund policy
We want you to love your Royal Seat Covers. Because every set is custom-made to fit your specific vehicle, please review this policy carefully before ordering. Completing a purchase means you accept the terms below.
Order cancellations
Orders can be cancelled for a full refund within 24 hours of purchase.
After 24 hours, your order moves into custom production and can no longer be cancelled or refunded, as work on your specific set has already begun. Once an order has been dispatched, it cannot be cancelled or recalled while in transit.
Before you order — your responsibility
Because each set is made for a specific year, make and model, please confirm your vehicle details are correct at checkout. We are unable to accept returns or issue refunds for orders placed with incorrect vehicle information.
Returns & refunds
To keep our pricing fair and our quality high, returns are accepted only in limited cases:
- Eligible: items that arrive damaged, defective, or materially different from what you ordered (for example, the wrong product was sent).
- Not eligible: change of mind, “no longer needed,” ordering the wrong vehicle or style, finding a lower price elsewhere, minor variations in color or texture inherent to the material, or fitment that improves after the normal break-in period.
How to file a claim
For eligible issues, email support@getroyalseatcovers.com within 7 days of delivery with your order number and clear photos or a short video showing the problem. Our team will review and respond with the best resolution.
How valid claims are resolved
Approved claims are normally resolved with a replacement set or store credit. A physical return and cash refund are offered only when specifically requested and approved by our team in writing. Items must be unused, unwashed, uninstalled, and in their original packaging to qualify. Approved refunds are issued to your original payment method, typically within 5–10 business days.
Non-returnable
Used, washed, or installed covers; items missing original packaging; and final-sale or discounted items cannot be returned or refunded.
Delivery delays
Every set is made to order and leaves production within 5–7 business days, with delivery in 7–14 business days after dispatch. If we cannot ship within our stated timeframe, you may request a full refund for any item that has not yet shipped. Delays that occur after dispatch (carrier or customs) do not qualify for a refund while tracking shows the package moving toward you.
3-year warranty
Every set is backed by a 3-year warranty against manufacturing defects. If a covered defect appears, contact us with photos and we’ll make it right with a repair, replacement, or store credit.
Royal Seat Covers is a trading name of DHECOM LTD, 7 Coronation Road, Dephna House, Launchese #105, London, NW10 7PQ, United Kingdom.